Broadband Consumer Labels

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Broadband label training

Pivot makes creating and managing FCC compliant broadband labels easy with comprehensive team training and documentation solutions.

On Demand Virtual Training

Prep your team with this self-paced course. You’ll get engaging training, a module customized with your procedures, employee completion certificates, and documentation for your records.

Course Outline

  • Understand the FCC’s broadband labels requirements.
  • Learn what broadband labels are and how they fit into customer conversations.
  • Master all the parts of the label and how to talk about each component.
  • Gain insight on what services apply (active vs. grandfathered plans).
  • Understand when and how to bring labels into the conversation. 
  • Access a custom module with your company’s procedures for sharing labels on the phone and in-person.

Pricing

Our prices are an annual calendar subscription based on your company’s total employee size, not the number of employees enrolled. As new employees are hired throughout 2024, easily enroll them as part of your employee onboarding program.

Want a solution that’s tailor-made for your team? Contact us and we’ll create something just for you.

49 or less employees

$699

50-75 employees

$799

76 or more employees

$899

FAQs

 

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Where do I have to display the labels?

These labels must be displayed at the point of sale, both online and in-store. For online display, simply copy and paste the embeddable widget created by the app into the markup of a web page. For users of both BroadbandConsumerLabels.com and CrowdFiber, labels can be displayed simply by adding System Label IDs into CrowdFiber product records. Learn more about POS compliance (link to Pivot’s page).

Why should I use your app when there are free label generators available?

While there are other label generation tools available that will allow you to input your service information and get back the code needed to display the label, our site meets two major needs those tools don’t by giving your labels a permanent home:

Easy change management. Instead of spitting out the raw code needed to display the label, we give you an embeddable widget that can be placed in as many places as you’d like. If you later need to change something on the label, you can simply edit your label here instead of needing to go into the markup of all the pages where your label is displayed. Your changes will take effect everywhere that widget has been embedded.

FCC compliance and version tracking. The FCC requires that service providers must be able to produce within 30 days any label for a service they have sold in the last two years. Our site stores the revision history of every label you make, so you can quickly and easily access past versions of a label if needed. This history is available to you for any label that is active or archived.

How do I get started?

First, sign up for a new account. Your company only needs one account, and the first person to sign up is the account owner. That person will then be able to invite other users to join them on the account. You do have the ability to create multiple accounts if you’re operating multiple service providers. 

Once you’re signed in, you can input your credit card information and start creating labels. Each active label costs $5/month, and each archived label costs $3/month. We also offer enterprise invoice billing upon request.

Now you can start creating labels! Click Options > Create New Label to create one in the UI, or Options > Import CSV to download a template for creating labels via CSV Import. You can also create an API key in your account settings to interact with the application via API. 

After a label is created, you’ll see a preview screen showing you the label output as well as an embeddable widget code that can be placed on your website. Labels can be edited anytime, and a copy of each label is made every time the label is edited.

Labels begin as active labels and can be archived (and unarchived) at any time. You have access to the version history of all active and archived labels. You can also delete labels at any time, but you will no longer have access to the version history of a deleted label.

I’m a national broadband provider with hundreds of broadband plans. Do you offer enterprise discounts?

Yes, we offer bulk discounts to providers who can meet a minimum number of active labels per month. We also offer white glove support to expedite the label creation and management process. [Contact us] for a custom package.

I’m a developer interested in integrating your app with our software. Do you partner with other vendors?

Yes, we’d love to work with other software vendors to further streamline the process for consumers and broadband providers. Contact us at [EMAIL].

contact@broadbandconsumerlabels.com

My company also offers wireless (mobile) plans. Does your platform support wireless labels as well?

Yes it does—[contact us] to learn more.

contact@broadbandconsumerlabels.com

We need help with Broadband Labels

 

Who is Pivot?

Offering point of sale compliance and team training for the new FCC broadband facts labels, Pivot is the broadband industry’s leading marketing agency. Pivot helps broadband providers grow by gaining a deeper understanding of their markets, connecting with their target audiences, and converting touch points into great customer experiences.